Terms of Service last updated on: 16/09/2023

Introduction

Please read these Terms of Service (“Terms,” “Terms of Use,” “Terms of Service”) carefully before using the SISOMA website and application (the “Service,” “Application”) operated by Plus Partner Services Limited (“us,” “we,” or “our”). For the remainder of this document, the legal entity Plus Partner Services Limited will be referred to as SISOMA.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

License

SISOMA grants you a revocable, non-exclusive, non-transferable, limited license to use the hosted online application and/or download, install and use the application strictly in accordance with the terms of this Agreement.

Primary Users shall ensure that Users and Registered Clients comply with this Agreement. Primary users shall be responsible for the acts and omissions of the Users and the Registered Clients.

User’s shall not copy or resell the Service. User’s must not exploit access to the Service or any portion of the Service, including the HTML, cascading style sheet or any visual design elements otherwise than for User’s own internal business and for the design purpose of the Service.

User’s shall not modify, reverse engineer, adapt or otherwise tamper with the Service, except as mandated by law, or modify another website so as to falsely imply that it is associated with the Service, or SISOMA.

Except for the non-exclusive license granted pursuant to this Agreement, User’s acknowledges and agrees that all ownership, licenses, Intellectual Property Rights and other rights and interests in and to the Service shall remain solely with SISOMA. User’s are not entitled or permitted to use the Service otherwise than through the medium of the internet-hosted version deployed by SISOMA

User grants to SISOMA the right during User’s use of the Service, to store and process the Confidential Information for the sole purpose of performing SISOMA’s obligations under the Agreement in accordance with its terms.

Subscriptions

The Service is billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it, or SISOMA cancels it. You may cancel your Subscription in the in app settings or by contacting Hello@plusgroup.org or 0151 559 1332.

Monthly Users will be charged in advance each thirty days. Annual Users will pay their annual fee in advance and will thereafter be charged annually on the anniversary date of the initial subscription charge. All charges are final and non-refundable, including payments made by Annual Users, setup fees, and other professional services charges.

If the Service is unavailable by reason of the acts or omissions of SISOMA, no refunds or credits (whether for monthly or annual subscriptions) will be issued for downtime, or for periods unused with an active subscription.

There are no charges for cancelling a subscription, and payments cancelled prior to the end of their current billing cycle will be available until the end of the current billing cycle and will not be charged again in the following cycle.

The amount charged to the User on successive billing cycles will be automatically updated to reflect any changes to the User subscription, including upgrades or downgrades. Adding Users or feature upgrades will trigger prorated charges in the current billing cycle. User authorizes SISOMA to apply updated charge amounts. Any changes, including downgrades, may result in loss of features, or an increase or reduction in the amount of available capacity for Content provided by the Service.

A valid payment method is required to process the payment for your Subscription. You shall provide SISOMA with accurate and complete billing information including full name, a valid email address, and any other information reasonably requested by SISOMA.

By submitting such payment information, you automatically authorise SISOMA to charge all Subscription fees incurred through your account to any such payment instruments.

All service fees are exclusive of VAT or other sales or use taxes which Users agree to pay as required by law, subject to SISOMA raising a valid VAT invoice.

Should automatic billing fail to occur for any reason, SISOMA will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

SISOMA may, at its sole discretion, offer a Subscription with a free trial for a limited period of time. This may also be in the form of a free account that has no time limitation. (“Free Service”)

You may be required to enter your billing information in order to sign up for the Free Service.

If you do enter your billing information when signing up for the Free Service, you will not be charged by SISOMA until the Free Service has expired. On the last day of the Free Service period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, SISOMA reserves the right to (i) modify the terms and conditions of the Free Service offer, or (ii) cancel such Free Service offer.

Fee Changes

SISOMA, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

SISOMA will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Certain refund requests for Subscriptions may be considered by SISOMA on a case-by-case basis and granted in sole discretion of SISOMA.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to SISOMA, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, display and distribute such Content on and through the Service, within your account. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

SISOMA does not review or pre-screen Content and SISOMA claims no Intellectual Property Rights in the Content.

We reserve the right, at any time, in its sole discretion, to take any action deemed necessary with respect to Content that breaches the terms of this Agreement, including removal of such Content.

Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on the Service.

Only Users and Registered Clients are permitted to use the Service. In order to access the Service, Users are required to provide their full name, a valid email address, and any other information reasonably requested by SISOMA.

Thrimary (“key”) User with authority to administer and designate additional Authorised Users. Each Primary User may designate multiple Authorised Users as Administrator. Any Administrator shall be deemed to have the authority to manage the subscription and any Authorised Users.

SISOMA shall provide a secure method of authentication and access to the Service, including:
(a) User password management and the protection of passwords by utilising code consistent with Good Industry Practice relating to password management; and
(b) Transmission of passwords in an encrypted format.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Each user will be provided with an individual account. The User will use all reasonable endeavors to ensure that each Account is only used by the User to whom it is assigned, and not shared with, or used by, any other person, including other users. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

Restrictions

You agree not to, and you will not permit others to:

  • license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Application.
  • copy or use the Application for any purpose other than as permitted under the above section ‘License.’
  • modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the Application.
  • remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of SISOMA or its affiliates, partners, suppliers, or the licensors of the Application.

Security

At all times, SISOMA, shall:
(a) use Good Industry Practice in relation to information security and processing Content;
(b) employ Good Industry Practice with respect to network security techniques, including firewalls, intrusion detection, and authentication protocols, vulnerability and patch management;
(c) ensure its hosting facilities use Good Industry Practices for security and privacy
5.6 SISOMA shall report to the User, with all relevant details (except those which could prejudice the security of data uploaded by other Users), any event that we reasonably believes has led to or is likely to lead to unauthorised access to, disclosure of, use of, or damage to information (a “Security Breach”). We shall make such report within 72 hours after learning of the Security Breach.

In the event of a Security Breach, SISOMA shall (a) cooperate with User to identify the cause of the breach and to identify any affected information; (b) assist and cooperate with the User in investigating and preventing the recurrence of the Security Breach; (c) assist and cooperate with the User in any litigation or investigation against third parties that the User undertakes to protect the security and integrity of Content; and (d) use all reasonable endeavours to mitigate any harmful effect of the Security Breach.

Managed Backup and Archiving

SISOMA maintains a managed backup service on servers located in the United Kingdom, to facilitate restoration of Content to the server or device from which the Content originated in the event the primary data is lost or corrupted. SISOMA shall use such service to recover lost or corrupted Content at no cost to the User.

Following termination of the Service for any reason, Users shall have ninety days to retrieve any and all Content before it is deleted.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of SISOMA and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of SISOMA.

When you upload content, you give to SISOMA a worldwide, non-exclusive, royalty-free, transferable license (with right to sub-license) to use, distribute and display that Content in connection with the provision of the Service and otherwise in connection with the provision of the Service and SISOMA business.

Confidentiality

Each party agrees to treat all Confidential Information as confidential and not to use or disclose such Confidential Information except as necessary to perform its obligations under this Agreement.

Data Protection

To the extent required under applicable Data Protection Laws, We will provide User’s with reasonably requested information regarding the service to enable Users to carry out data protection impact assessments or prior consultations with any Supervisory Authority, in each case solely in relation to Processing of Users Data and taking into account the nature of the Processing and information available to SISOMA.

Further details of our data protection policy can be found here.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by SISOMA.

SISOMA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SISOMA shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Your Suggestions

Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to SISOMA with respect to the Application shall remain the sole and exclusive property of SISOMA.

SISOMA shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Modifications to Application

We reserve the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice, except that we shall provide Users with thirty days’ notice of any modification that materially reduces the functionality of the Service and in such circumstances User’s shall have the right to terminate this Agreement by contacting: Hello@plusgroup.org or 0151 559 1332.

We reserve the right to temporarily suspend access to the Service for operational purposes, including maintenance, repairs or installation of upgrades. We will provide no less than two business days’ notice prior to any such suspension. Such notice may include posting a message using the Service. SISOMA shall have the right to temporarily suspend access to the Service without notice in circumstances where urgent action is required to protect the Service if the delay caused by giving notice could cause material harm. SISOMA shall use all reasonable endeavors to minimise operational suspensions in order to minimise disruption to the Service.

Updates to Application

We reserve the right at any time, to modify or discontinue, temporarily or permanently, any feature associated with the Service, with or without notice. SISOMA may provide enhancements or improvements to the features/functionality of the Application, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).

You agree that SISOMA has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any specific features and/or functionalities of the Application to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the Application, and (ii) subject to the terms and conditions of this Agreement.

Third-Party Services

The Application may display, include, or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that SISOMA shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. SISOMA does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you need to provide notice no less than 60 days from the end of the current billing cycle, should the billing cycle be less than 60 days then notice will be no less than one billing cycle.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

User shall remove all Content from the Service prior to termination of this Agreement. SISOMA is authorised to delete and destroy all Content stored on the Service in the repository of User 90 days after the Agreement terminates. SISOMA shall have no obligation to notify any Users of termination of this Agreement or the Service or the deletion of Content. SISOMA shall have no liability to User or any Users related in any way to its deletion and destruction of Content in accordance with this Agreement.

Upon termination of a subscription, Content is made available to the Administrator or the designated User. Following a period of no less than ninety (90) days from the termination of a subscription, all Content associated with such subscription will be irrevocably deleted from the Service.

Indemnification

You agree to defend, indemnify and hold harmless SISOMA and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

Limitation Of Liability

In no event shall SISOMA, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

SISOMA its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will SISOMA ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by SISOMA or any person for whom SISOMA is responsible, and even if SISOMA has been advised of the possibility of such loss or damage being incurred.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the updated terms, you must stop using the service. To cancel your subscription please contact us using the information in the ‘Contact Us’ section of this agreement.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy, located at https://www.sisoma.io/privacy-policy/. You agree that this constitutes part of these terms. You must read our Privacy Policy before you use the Service.

Entire Agreement

The Agreement constitutes the entire agreement between you and SISOMA regarding your use of the Application and supersedes all prior and contemporaneous written or oral agreements between you and SISOMA.

Contact Us

If you have any questions about these Terms, please contact us at Hello@plusgroup.org. Your enquiry will be routed to the most relevant person within our team